Last updated: December 2024
Chrometech ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you provide to us, including:
- Name and contact information (email address, phone number, mailing address)
- Company information (company name, job title, industry)
- Technical information about your IT infrastructure (when providing services)
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect to:
- Provide and maintain our IT services
- Respond to your inquiries and provide customer support
- Send you technical updates, security alerts, and support messages
- Analyze usage patterns to improve our services
- Comply with legal obligations
- Protect against fraudulent, unauthorized, or illegal activity
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who assist us in:
- Cloud hosting and infrastructure services
- Email and communication services
- Analytics and performance monitoring
- Customer relationship management
Legal Requirements
We may disclose information when required by law or to:
- Comply with a subpoena or legal process
- Protect our rights and property
- Investigate potential violations of our terms of service
- Protect the safety of users or the public
Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Customer relationship management: Duration of the business relationship plus 7 years
- Technical support records: 3 years after service completion
- Website analytics: 2 years
- Marketing communications: Until you unsubscribe or object
Your Rights
Under Australian Privacy Law, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a machine-readable format
- Objection: Object to processing for marketing purposes
- Restriction: Request restriction of processing in certain circumstances
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and recommendations
- Enable social media features
You can control cookies through your browser settings, but this may limit website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.
International Data Transfers
Your information may be transferred to and processed in countries other than Australia. When we transfer data internationally, we ensure appropriate safeguards are in place.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Compliance
This Privacy Policy is designed to comply with:
- Australian Privacy Principles (APPs) under the Privacy Act 1988
- General Data Protection Regulation (GDPR) for EU residents
- Other applicable privacy laws
If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).